总机操作员 (ANZSCO 561611)

Sunday 12 November 2023

在当今快节奏的世界中,高效的沟通对于企业和个人来说至关重要。电信行业的一个重要角色是总机操作员。这些专业人员负责操作电信总机和控制台、协助呼叫者建立电话连接、处理查询和故障报告。在本文中,我们将详细探讨总机操作员的角色,包括他们的任务、技能以及当前澳大利亚对该职业的需求。

总机操作员的角色

总机操作员通过操作电信总机和控制台,在促进有效通信方面发挥着至关重要的作用。他们的主要职责包括:

  1. 转接电话:总机接线员负责转接来电和拨出电话,确保主叫方能够及时、准确地连接到所需的通话方。
  2. 协助呼叫者:总机接线员向呼叫者提供信息,例如电话号码、拨号代码、通话费用、时间延误和服务困难。他们解答询问并为来电者提供帮助,以确保获得满意的体验。
  3. 故障报告:如果出现系统故障或故障,总机操作员会调查并向维护服务部门报告问题,以便及时解决。他们有效识别和报告问题的能力有助于实现不间断的通信服务。
  4. 紧急响应:总机操作员接受过处理紧急情况的培训。他们负责在需要时及时向紧急服务部门发出警报,确保危急情况下呼叫者的安全和福祉。
  5. 保存记录:总机接线员会保存准确的通话记录,包括通话时长、费用等详细信息以及用于计费目的的任何相关信息。

技能和资格

要成为出色的总机操作员,某些技能和资格是必不可少的。其中包括:

  1. 沟通技巧:总机接线员必须具备出色的口头和书面沟通技巧,以便与呼叫者有效互动并提供清晰简洁的信息。
  2. 客户服务:提供卓越的客户服务对于这个职位至关重要。总机接线员应该有耐心、有同理心,并能够专业地处理查询和投诉。
  3. 解决问题:总机接线员需要具备强大的问题解决能力,能够及时有效地解决来电者的疑虑并解决技术问题。
  4. 注重细节:总机接线员必须对细节有敏锐的洞察力,才能准确地接通呼叫、记录信息并识别系统中的任何差异或故障。
  5. 技术知识:对电信系统、交换机和相关设备的深入了解对于交换机操作员有效履行职责至关重要。

澳大利亚对总机运营商的需求

虽然对总机运营商的需求可能会随着时间的推移而变化,但他们仍然在电信行业中发挥着重要作用。目前,澳大利亚总机业务需求稳定,各个行业都有机会。

总机操作员的签证选项

如果您是一名熟练的总机操作员,想要移民到澳大利亚,您可能有多种签证选择。其中包括:

  1. 独立技术人员签证(189 类):该签证允许技术工人在澳大利亚永久生活和工作。不过,获得此签证的资格可能取决于多种因素,包括职业、分数测试结果和英语语言水平。
  2. 技术提名签证(子类 190):该签证适用于由澳大利亚州或领地政府提名的技术工人。要符合资格,您必须符合州或领地的具体提名标准。
  3. 偏远地区技术工作签证(491 类):该签证专为愿意在澳大利亚偏远地区生活和工作的技术工人而设计。它需要居住在指定地区的合格亲属的担保或州或领地政府的提名。

结论

总机运营商在促进电信行业的有效通信方面发挥着至关重要的作用。他们操作总机、接通电话以及为呼叫者提供帮助的技能对于无缝沟通至关重要。如果您是一名熟练的总机操作员,希望移民到澳大利亚,那么探索可用的签证选项并满足特定要求可以为成功的移民之旅铺平道路。

561611: Switchboard Operator

Skill Level  5  Assessing Authority  N/AN/AMinimum points Last invitation Round 25/05/2023 (Subclass 189):
No invitations were given

State/Territory Eligibility Summary Table

State/Territory NominationVisa Subclass 190  Visa Subclass 491  
ACTAustralian Capital Territory  
NSWNew South Wales  
NTNorthern Territory (NT Residents & Graduates)  
NTNorthern Territory (Offshore: Priority Occupation)  
QLDQueensland (Living in QLD)  
QLDQueensland (Offshore)  
SASouth Australia (Graduates)  
SASouth Australia (Working in SA)  
SASouth Australia (Highly Skilled & Talented)  
SASouth Australia (Offshore)  
TASTasmanian Skilled Employment  
TASTasmanian Skilled Graduate  
TASTasmanian Established Resident  
TASTasmanian Business Operator  
TASOverseas Applicant (Job Offer)  
TASOverseas Applicant (OSOP) – Invitation Only  
VICVictoria  
WAWestern Australia - WASMOL Schedule 1  
WAWestern Australia - WASMOL Schedule 2  
WAWestern Australia - Graduate  
  • Occupation is IN the State/Territory Skilled Occupation List and MAY be eligible if you meet the specific State/Territory nomination requirements
  • Occupation is IN the Skilled List (MLTSSL, STSOL or ROL list) and MAY be eligible if you meet the State/Territory nomination requirements
  • Occupation MAY NOT be eligible
  • Stream NOT applicable to the visa Subclass
  • Migration Program currently CLOSED

State/Territory Eligibility Details

Australian Capital Territory

ACT Critical Skills List

561611: Switchboard Operator
Subclass 190Subclass 491Nomination places available per month

General Requirements

Candidates must register their interest in ACT nomination by completing a score-based Canberra Matrix
Candidates may be nominated under four streams:

  • Canberra Residents
  • Overseas Applicants
  • Doctorate Streamlined nomination
  • Significant economic benefit

Requirements for Canberra Residents

Candidates applying for Subclass 190 nomination must:

  • Have an occupation on the ACT Critical Skills List; or be the primary holder of a 457/482 visa sponsored by an ACT employer for the last 6 months; or be the majority owner of an eligible ACT business claiming Matrix points in the Small Business Owner category.
  • Have lived in Canberra for the last 6 months and continue until invitation.
  • Have worked in Canberra for at least 26 weeks (overall hourly and/or earnings requirements apply).
  • Have ‘Proficient’ or ‘Superior’ English (ANZSCO 351311 Chef, and ANZSCO skill level 3 to 5 are exempt).

Candidates applying for Subclass 491 nomination must:

  • Have an occupation on the ACT Critical Skills List; or be the primary holder of a 457/482 visa sponsored by an ACT employer for the last 3 months; or be the majority owner of an eligible ACT business claiming Matrix points in the Small Business Owner category.
  • Have lived in Canberra for the last 3 months and continue until invitation.
  • Have worked in Canberra for at least 13 weeks (overall hourly and/or earnings requirements apply).
  • Have ‘Competent’ English.

Requirements for Overseas Applicants

Candidates applying for Subclass 190 nomination must:

  • Have an occupation on the ACT Critical Skills List.
  • Have at least three years full time, post graduate relevant work experience in your nominated occupation in the last five years.
  • Have researched the ACT labour market and be satisfied with being employable in Canberra.
  • Have ‘Proficient’ or ‘Superior’ English (ANZSCO 351311 Chef, and ANZSCO skill level 3 to 5 are exempt).
  • Be living overseas and have not lived in Australia for the last 12 months.
  • Have access to sufficient settlement funds.

Candidates applying for Subclass 491 nomination must:

  • Have an occupation on the ACT Critical Skills List.
  • Have at least one year full time, post graduate relevant work experience in your nominated occupation in the last five years.
  • Have researched the ACT labour market and be satisfied with being employable in Canberra.
  • Have ‘Competent’ English.
  • Be living overseas and have not lived in Australia for the last 12 months.
  • Have access to sufficient settlement funds.

Doctorate Streamlined nomination

Candidates must:

  • Have lived in Canberra for the last 12 months (interstate and overseas residents may be eligible if they completed their doctoral degree from an ACT within the last two years).
  • Have completed a professional or research doctoral degree at an ACT university.

Significant economic benefit

  • Invitation can ONLY be initiated by the ACT government.

New South Wales

This occupation is NOT included in the Skilled List (MLTSSL, STSOL and ROL) and may not be eligible for nomination.

Subclass 190 Basic Eligibility criteria

  • Have an occupation on the Department’s relevant Skilled List (MLTSSL, STSOL or ROL).
  • Candidates must be currently residing in NSW or Offshore and have continuously done so for a minimum of 6 months.
  • Have submitted an EOI seeking Subclass 190 nomination for NSW only

NSW Target Sectors

To more effectively respond to changing skills shortages across the state, NSW is transitioning from the publication of an eligible ANZSCO skilled list to adopting a sector-focused approach.

The sectors identified as experiencing critical skills shortages in NSW include:

  • Health
  • Education
  • Information and Communication Technology (ICT)
  • Infrastructure
  • Agriculture

Important: Although NSW prioritizes target sectors, high-ranking EOIs submitted in non-priority sectors may also be considered. However, it's important to understand that the chances of receiving an invitation are exceptionally low due to high demand and limited spots.

Subclass 491 Basic Eligibility criteria

The details below are for the 2022-23 Skilled Work Regional visa (subclass 491) program year. Information regarding the eligibility criteria and application process for NSW nomination in the 2023-24 program year will be available soon.

Candidates may be nominated under two pathways:

  • Pathway 1 – Apply directly to an RDA office (see participating regions below).
    • Stream A - Established work history with a regional NSW-based employer
    • Stream B - My skills are required in regional NSW
  • Pathway 2 – Be invited by Investment NSW.

Requirements for Pathway 1 - Stream A

  • Candidates must have an eligible occupation.
  • Candidates must be currently living and working in a designated regional area of NSW and have continuously done so for the past 12 months.
  • The qualifying employment must be in the nominated (or closely related) occupation, with the same employer, deemed skilled by NSW and paid a minimum of $53,900 (pro-rated if under 38 hours/week).

Requirements for Pathway 1 - Stream B

  • Candidates must have an eligible occupation within an ANZSCO on the NSW Skills Lists (Pathway 1 - Stream B).
  • Candidates must be currently residing in NSW or Offshore and have continuously done so for a minimum of 3 months.

Requirements for Pathway 2

  • Candidates must have an eligible occupation within an ANZSCO on the NSW Skills Lists (Pathway 2)
  • Candidates must be currently residing in NSW or Offshore and have continuously done so for a minimum of 3 months.

Participating regions for Pathway 1 are:

The above is a summary of key/essential eligibility criteria; it is not an exhaustive list of requirements. You are encouraged to check all criteria on the relevant State/Territory website.

Northern Territory

Due to insufficient nomination allocations provided by the Australian Government for the current program year (2023-24), the NT Government is unable to accept new subclass 190 nomination applications at present. Those who meet relevant criteria will be offered a subclass 491 nomination. Read more
This occupation is NOT included in the Skilled List (MLTSSL, STSOL and ROL) and may not be eligible for nomination.

General Requirements

Candidates may be nominated under three streams/pathways:

Requirements for NT Residents

Candidates must:

  • Have been residing in the NT for at least 12 consecutive months, with no migrating dependants residing in another part of Australia.
  • Demonstrate full-time employment in the NT in an eligible occupation (i.e., nominated occupation or related to it) for at least 6 consecutive months immediately before applying (the employment must be available for at least 12 months). If the occupation is not “an eligible occupation”, a candidate may exceptionally still be considered if employed in health, aged or disabled care, education (incl. childcare), and hospitality.
  • Demonstrate that the position is based in the NT (serviced office spaced or hot desking generally not accepted) and the employer has been training for at least 12 months in the NT.

Requirements for Offshore Applicants

Candidates must:

  • Have post-qualification work experience of at least 1 year in the nominated occupation (additional work experience may be required under the priority occupations stream).
  • Demonstrate a genuine commitment to live and work in NT.
  • Provide evidence of financial capacity.
  • Meet the criteria relevant to one of the 3 streams:

  • Priority occupation stream

    • Have an occupation on the Northern Territory Offshore Migration Occupation List (NTOMOL).
    • Meet any additional work experience required as specified on the NTOMOL. Please, see below:

    NT Offshore Migration Occupations List (NTOMOL)

    561611: Switchboard Operator
    Subclass 190Subclass 491Comments
    NN

    NT Family stream

    • Have an eligible family member in the NT who is a usual resident and has lived in the NT for at least 12 months. This person must be an Australian citizen, a permanent resident, or an Eligible New Zealand citizen or hold an eligible visa (Subclass 491, 494, 489 or a bridging visa associated with an application for a Subclass 887 or 191 visa). The eligible relative must confirm their willingness to provide settlement support.
    • Demonstrate genuine and sustained efforts to obtain employment from an NT employer.

    NT Job Offer stream

    • Have a job offer in the nominated occupation in an NT business that has been actively operating in the NT for at least 12 months.

NT Graduates

Candidates must:

  • Have completed two years of study in the NT.
  • Have completed one or more qualifications at an NT-based institution in a single tertiary course or a set of nested tertiary courses.
  • Demonstrate genuine and sustained efforts to obtain employment from an NT employer in the nominated occupation.

Candidates who:

  • hold a Graduate (Subclass 485) visa that expires after 1 July 2024 or who are eligible to apply for a Graduate (Subclass 485) visa, are unlikely to be offered a nomination in this program year.
  • are working in their nominated occupations or in critical sectors (healthcare, education and hospitality) would be prioritised.
The above is a summary of key/essential eligibility criteria; it is not an exhaustive list of requirements. You are encouraged to check all criteria on the relevant State/Territory website.

Queensland

2023-24 Queensland Skilled Migration Program

561611: Switchboard Operator
TypeSubclass 190Subclass 491Minimum post-qualification work experience requirement
Offshore candidates (QSOL list)
Living in QLD (Skilled List)

General Requirements

Candidates may be nominated under four streams:

Requirements for 'Skilled workers living in QLD'

Candidates must:

  • Have a points-test result of 75 or higher for Subclass 190 (except for Trades occupations, which require 70 or higher) or, 65 or higher for Subclass 491.
  • Have an occupation on the Department’s relevant Skilled List (MLTSSL, STSOL or ROL).
  • Have Competent English or higher (6.0 on IELTS / 50 on PTE).
  • Have been living in QLD (regional for Subclass 491), undertaking full-time post-qualification employment (30 hrs/week) in the nominated occupation for ‘3 months immediately before EOI lodgement’ for Subclass 190 or, ‘at the time of your EOI lodgement’ for Subclass 491.
  • Provide evidence of ongoing full-time employment in QLD for a further 12 months for Subclass 190 or, 6 months for Subclass 491 (virtual office is not accepted).

Skilled workers living in QLD

Requirements for 'Skilled workers living Offshore'

Candidates must:

  • Have a points-test result of 75 or higher for Subclass 190 (except for Trades occupations, which require 70 or higher) or, 65 or higher for Subclass 491.
  • Have an eligible occupation on the ‘Queensland Skilled Occupation List’ (QSOL).
  • Have Competent English or higher (6.0 on IELTS / 50 on PTE).
  • Provide evidence of the required years of post-study work experience as per the QSOL and be employed in the nominated occupation when invited.

Skilled workers living Offshore

Requirements for 'Graduates of a QLD university'

Candidates must:

  • Have a points-test result of 75 or higher for Subclass 190 or, 65 or higher for Subclass 491.
  • Have an occupation on the Department’s relevant Skilled List (MLTSSL, STSOL or ROL).
  • Be living in Queensland (regional for Subclass 491).
  • Have Competent English or higher (6.0 on IELTS / 50 PTE).
  • Have completed 100% of their studies in Queensland and graduated in the last two years.
  • Meet the additional criteria for their qualification level as indicated below.

PhD or Doctorate Graduates (190 and 491) must:

  • Have had a positive decision on their thesis.

Master’s Graduates in STEM or Agriculture fields (190 and 491) must:

  • Be employed full-time (30 hrs/week) in the nominated occupation (or ANZSCO Skill Level 1).

Master’s Graduates - not in STEM or Agriculture fields (190 and 491) must:

  • Be employed full-time (30 hrs/week) in the nominated occupation (or ANZSCO Skill Level 1).
  • Have a grade point average of 6.0 or higher for Subclass 190 or 5.0 for Subclass 491.

Bachelor’s Graduates (190 and 491) must:

  • Be employed full-time (30 hrs/week) in the nominated occupation (or ANZSCO Skill Level 1).
  • Have a grade point average of 6.0 or higher for Subclass 190 or 5.0 for Subclass 491.

Graduates of a QLD University

Requirements for 'Small business owners in regional QLD'

Candidates must:

  • Have an occupation on the Department’s relevant Skilled List (MLTSSL, STSOL or ROL).
  • Have full-time work rights and not currently be studying.
  • Be living in regional Queensland.
  • Be working for the business full-time (30 hrs/week)
  • Have 100% ownership of the business.
  • Own and operate a business in regional Queensland.
  • Meet the criteria for Pathway 1 or Pathway 2 as indicated below.

Pathway 1

  • Have purchased an existing business for a minimum of $100,000.
  • The business must be a pre-existing business (operating for a minimum of 2 years) trading for a minimum of six months prior to lodging an Expression of Interest (EOI).
  • The business must employ at least one Australian resident (20 hrs/week) or two employees working 10 hrs/week.

Pathway 2

  • Have started a business and have continuously run that business for a minimum of two years. Must be generating a profit and have a turnover of $200,000 in the 12 months prior to application.

Small Business Owners in regional QLD

The above is a summary of key/essential eligibility criteria; it is not an exhaustive list of requirements. You are encouraged to check all criteria on the relevant State/Territory website.

South Australia

561611: Switchboard Operator

2023-24 South Australia's Skilled Occupation List

StreamSubclass 190Subclass 491Minimum Points
GraduatesNN
Working in South AustraliaNN
Highly Skilled & TalentedNN
OffshoreNN

General Requirements

To be selected to apply for State nomination, most candidates must complete and submit a Registration of Interest (ROI) for South Australia via their Migration portal.

Candidates may be nominated under four streams:

Requirements for 'South Australian Graduates'

Candidates must:

  • Have an occupation under the Graduate stream on South Australia’s Skilled Occupation list.
  • Currently live and work in South Australia.
  • Have at least Competent English.
  • Have completed their qualification at a South Australian education. The course must be CRICOS registered with a minimum of 46 CRICOS weeks and meet the minimum qualification level listed for the occupation on South Australia’s Skilled Occupation list. At least 50% of the qualification must have been completed in SA, and the candidate must have resided in the State for at least 1 year during their studies.
  • Have been residing in South Australia for at least the last 12 months.
  • Have been working for the last 6 months and be currently employed (at least 30 hr/week). Employment must be related to the nominated occupation.

South Australian Graduates

Requirements for 'Working in South Australia'

Candidates must:

  • Have an occupation under the Working in SA stream on South Australia’s Skilled Occupation list.
  • Currently live and work in South Australia.
  • Have at least Competent English.
  • Have been residing in South Australia for at least the last 12 months.
  • Have been working for the last 6 months and be currently employed (at least 30 hr/week). Employment must be related to the nominated occupation.

Working in South Australia

Requirements for 'Highly Skilled and Talented'

Candidates must:

  • Currently live and work in South Australia, interstate or overseas.
  • Have at least Competent English.
  • Meet employment requirements if working or have been offered a position in South Australia. Employer requirements include an existing business of at least 12 months, located and operating in SA for the past 12 months and with an annual turnover of at least $4 million unless an exception applies.
  • Meet additional requirements if:
    • Candidate with Hi-Tech or Digital industry experience, including at least 2 years of experience in one of South Australia’s critical technology professions.
    • Candidate with Defence or Space industry experience, including having already commenced employment in a relevant organisation and currently working full-time in South Australia. Overseas candidates must demonstrate relevant experience and intend to relocate to South Australia.

Highly Skilled and Talented

Requirements for 'Offshore'

Candidates must:

  • Currently residing offshore.

Offshore

Tasmania

561611: Switchboard Operator
Occupation Lists EligibilityNotes & caveats
Critical Roles List
Tasmanian Onshore Skilled Occupation List (TOSOL)
Overseas Skilled Occupation Profiles (OSOP)

Lists

  • Critical Roles List: An occupation included in the 'Critical Roles List' will be prioritised in the Migration Tasmania Gateway.
  • Tasmanian Onshore Skilled Occupation List (TOSOL): An occupation included in the TOSOL is eligible for subclass 190 nomination after 6 months employment in a closely related role. Occupations that are not on the TOSOL are eligible for subclass 190 nomination in the 'Tasmanian Skilled Employment' pathway after 15 months of related employment.
  • Overseas Skilled Occupation Profiles (OSOP): An occupation included in the OSOP list is eligible for the 'Overseas Applicant (OSOP) – Invitation Only' pathway (subclass 491 only).

Pathway Eligibility

561611: Switchboard Operator
PathwaySubclass 190Subclass 491
Tasmanian Skilled Employment
Tasmanian Skilled Graduate
Tasmanian Established Resident
Tasmanian Business Operator
Overseas Applicant (Job Offer)
Overseas Applicant (OSOP) – Invitation Only
  • Occupation is IN the state occupation list and MAY be eligible if you meet the specific state nomination requirements
  • Occupation is IN the Skilled List and MAY be eligible if you meet the state nomination requirements
  • Occupation MAY NOT be eligible
  • Stream NOT applicable to the visa Subclass

Victoria

Victoria’s 2023-24 Skilled Visa Nomination Program

To be selected to apply for Victorian skilled visa nomination, candidates must complete and submit a Registration of Interest (ROI) for Victorian State Visa Nomination.

All occupations included in the Skilled List(MLTSSL, STSOL or ROL list) are eligible for nomination if the candidate meets the Victoria nomination criteria.

This occupation is NOT included in the Skilled List (MLTSSL, STSOL and ROL) and may not be eligible for nomination.

The following occupation groups are prioritised:

  • Health
  • Social services
  • Information Communication Technology (ICT)
  • Early childhood, primary, secondary, and special education teachers
  • Advanced manufacturing
  • Infrastructure
  • Renewable energy
  • Hospitality and tourism (491 visa only)

General Requirements for 'Skilled Nominated visa (subclass 190)'

Candidates applying for Subclass 190 nomination must:

  • Have an occupation on the Skilled List (MLTSSL, STSOL or ROL list).
  • Have had their Registration of Interest (ROI) selected.
  • If onshore, be living in Victoria at the time of nomination.
  • If onshore and claiming earnings from skilled employment in the ROI, the employer must be physically located in Victoria.
  • Be committed to living in Victoria.

General Requirements for 'Skilled Work Regional (Provisional) visa (subclass 491)'

Onshore Candidates must:

  • Have an occupation on the Skilled List (MLTSSL, STSOL or ROL list).
  • Have had their Registration of Interest (ROI) selected.
  • Be living and working in skilled employment in regional Victoria at the time of nomination. Candidates who are not working, or working in non-skilled employment, are not eligible to apply for nomination.
  • Be committed to living in regional Victoria.

Offshore Candidates must:

  • Have an occupation on the Skilled List (MLTSSL, STSOL or ROL list). Offshore candidates for 491 visas with skills in healthcare, social services and education will be prioritised.
  • Have had their Registration of Interest (ROI) selected.
  • Be committed to living in regional Victoria.

Western Australia

Western Australia occupation lists (WASMOL Schedule 1 & 2, and Graduate)

561611: Switchboard Operator
Stream TypeStatusSubclass 190Subclass 491Minimum PointsPriority OccupationComments
Not AvailableNN

General Requirements

Candidates may be nominated under two streams:

Applicants for the General stream must satisfy Schedule 1 or Schedule 2 criteria, depending on their occupation.

Schedule 1 criteria, candidates must have:

  • An occupation on the WASMOL – Schedule 1 (Health & Medical Occupations).
  • Competent English.
  • At least one year of relevant Australian or overseas work experience.
  • At least 6-months full-time contract of employment in Western Australia (only applicable for Subclass 190 visa applicants, and except for those invited through a WA building and construction industry sector occupation).

Schedule 2 criteria, candidates must have:

  • An occupation on the WASMOL – Schedule 2.
  • Competent English.
  • At least 6-months full-time contract of employment in Western Australia (only applicable for Subclass 190 visa applicants, and except for those invited through a WA building and construction industry sector occupation).

WA Graduates must have:

  • An occupation on the GOL.
  • Studied at an accredited Western Australian educational institution, full-time and face-to-face, for at least two years.
  • Completed a Cert. III or higher qualification in a Western Australian university, higher education provider, TAFE, registered training provider or English language provider.
  • Competent English.
The above is a summary of key/essential eligibility criteria; it is not an exhaustive list of requirements. You are encouraged to check all criteria on the relevant State/Territory website.

Migration Program Planning Levels 2023-24

State & Territory Visa Allocations 2023-24

State / TerritoryNominated Subclass 190Work Regional Subclass 491Business Innovation & Investment Program
(BIIP)
ACT6006000
NSW2,6501,5000
NT2504000
QLD9006500
SA1,1001,2000
TAS6006000
VIC2,7006000
WA1,5008500
TOTAL10,3006,4000

Skill stream

Visa CategoryAllocations 2022-23Allocations 2023-24
Employer Sponsored35,00036,825
Skilled Independent32,10030,375
Regional34,00032,300
State/Territory Nominated31,00030,400
Business Innovation & Investment5,0001,900
Global Talent (Independent)5,0005,000
Distinguished Talent300300
Total Skill stream142,400137,100

Family stream

Visa CategoryAllocations 2022-23Allocations 2023-24
Partner40,50040,500
Parent8,5008,500
Child3,0003,000
Other Family500500
Total Family stream52,50052,500
Special Eligibility100400
 
TOTAL Migration Program195,000190,000

2023-2024 Migration Program planning levels

ANZSCO version 1.3, cat. no. 1220.0
Major Group: 5 - Clerical and Administrative Workers
Sub-Major Group: 56 - Clerical and Office Support Workers
Minor Group: 561 - Clerical and Office Support Workers
Unit Group: 5616 - Switchboard Operators

Description

Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Alternative Titles

  • Telephone Operator

Specialisations

There are no Specialisation Titles for this occupation

Alternative titles are any commonly used alternative title (or titles) for the occupation. These alternative titles have the same meaning as the principal title but may be less commonly used.

Specialisation titles are any commonly used titles which refer to a subset of jobs belonging to the occupation designated in the principal title. These jobs involve the performance of specialised tasks rather than the broader range of tasks usually performed in the occupation.

Unit Group 5616: Switchboard Operators

Description

Operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Indicative Skill Level  5

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:
NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks

  • Operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
  • Responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
  • Investigating operating system problems and informing maintenance services
  • Alerting emergency services when required
  • Recording details and determining charges for designated types of calls
  • May monitor the efficiency of systems and maintain service sampling records

Average Salary 2021

Unit Group 5616: Switchboard Operators

TypeWeekly EarningsAnnual SalaryAverage Age
Males not available for publication but included in totals where applicable, unless otherwise indicated not available for publication but included in totals where applicable, unless otherwise indicated
Females not available for publication but included in totals where applicable, unless otherwise indicated not available for publication but included in totals where applicable, unless otherwise indicated
Persons$ 1,190.50 $ 61,90649.1

Complete list of Average Salary 2021 by occupation

Australian Bureau of Statistics, 2013, ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.3, cat. no. 1220.0, https://www.abs.gov.au/ausstats/abs@.nsf/mf/1220.0 

SkillSelect EOI Backlog

EOI Data Current to 30/09/2023

Total Count EOIs @ 30/09/2023

Visa TypeSubmittedInvitedLodged
188 Business Innovation3,2432,636
189 Skilled Independent123,92226021,018
190 State/Territory Nominated228,59277936,154
491 State/Territory Nominated (Regional)188,64658322,859
491 Family Sponsored4,536<20704

EOIs by Occupation & Visa Type

561611: Switchboard Operator

189 Skilled Independent

190 State/Territory Nominated

491 State/Territory Nominated

491 Family Sponsored

Notes

  • Counts of EOIs with less than 65 points are not shown.
  • Counts which are less than 20 are shown as '<20'.

EOI Status

SUBMITTED an EOI that meets all requirements for all selected visa subclasses and has all fields completed can be submitted. Once submitted, points are attributed to the EOI based on the information provided. Submitted EOIs are eligible for selection in an invitation round.

INVITED an invitation to apply for a visa has been issued.

LODGED a visa application has been lodged using an invitation to apply for a visa.

This data draws from the SkillSelect EOI Dashboard  and is thus as accurate as the information on that source. This information is intended to provide a general overview of the SkillSelect dataset in a specific point in time, rather than a real-time database.
Anzscosearch will provide this information as long as it remains available on the SkillSelect website.

DAMA - Designated Area Migration Agreement

Occupation NOT in any DAMA list.

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