Ticket Salespersons, classified under ANZSCO 6394, play a vital role in the sales and customer service industry in Australia. Their primary responsibility is to sell tickets and make reservations for various services, including travel, admission to sporting and entertainment venues, and collecting fares on transport vehicles.

Indicative Skill Level:

The skill level required for occupations in this unit group varies and is commensurate with the qualifications outlined below:

In Australia:

• AQF Certificate I or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations within this unit group, a short period of on-the-job training may be required in addition to or instead of formal qualifications. In certain instances, no formal qualification or on-the-job training may be required.

Tasks Include:

• Receiving customers' requests, accepting payments, collecting fares from passengers, and issuing tickets, receipts, and change
• Answering inquiries regarding charges, routes, schedules, reservations, coming attractions, and fares
• Checking service availability and times, and making reservations
• Contacting customers to cancel or confirm reservations
• Organizing displays of service availability, times, and other relevant information
• Collecting tickets and change from depot clerks
• Signaling drivers to stop and proceed
• Overseeing passengers' safety in emergency circumstances, and opening and closing vehicle doors
• Assisting passengers to board and alight from vehicles and providing assistance with baggage

Occupations:

• 639411 Ticket Seller
• 639412 Transport Conductor

639411 Ticket Seller

A Ticket Seller is responsible for selling tickets and making reservations for various services, such as travel and admission to sporting and entertainment venues. They may also take tickets, issue boarding passes, or assist in the use of self-check systems. Some Ticket Sellers may work in call centers.

Skill Level: 5

Specializations:

• Booking Clerk
• Check-in Agent
• Reservations Clerk

639412 Transport Conductor

A Transport Conductor collects fares and issues tickets on a transport vehicle.

Skill Level: 5

By providing essential services in ticket sales and reservations, Ticket Salespersons contribute to the smooth functioning of various industries, ensuring customers have access to the services they require. Their attention to detail, customer service skills, and ability to handle financial transactions make them valuable assets in the sales and customer service sector.