Inquiry Clerks and Receptionists (ANZSCO 54) play a crucial role in responding to requests for information and providing a warm and welcoming environment for visitors. These professionals are responsible for answering customer inquiries, resolving complaints, and recording information about inquiries and complaints.

Indicative Skill Level:

Most occupations in this sub-major group require a certain level of skill, which can be acquired through qualifications and experience. In Australia, individuals typically need an AQF Certificate III with at least two years of on-the-job training, or an AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3). Alternatively, an AQF Certificate II or III, or at least one year of relevant experience, may be sufficient (ANZSCO Skill Level 4). In New Zealand, a NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3), is typically required. However, a NZQF Level 2 or 3 qualification, or at least one year of relevant experience, may also be accepted (ANZSCO Skill Level 4). In some cases, additional on-the-job training and/or experience may be necessary alongside the formal qualification.

Tasks Include:

• Answering customer inquiries regarding the organization and its goods and services
• Resolving customer complaints and addressing issues with provided goods and services
• Recording information related to inquiries and complaints
• Greeting and welcoming visitors, and directing them to the appropriate person
• Arranging and documenting appointment details
• Answering, connecting, and transferring telephone calls

Subcategories:

This occupation falls into two subcategories:

• 541 Call or Contact Centre Information Clerks: These professionals specialize in providing information and assistance through call or contact centers.
• 542 Receptionists: Receptionists focus on greeting and assisting visitors in various settings.

Inquiry Clerks and Receptionists contribute significantly to the smooth operation of organizations by efficiently handling inquiries, resolving complaints, and providing a positive first impression to visitors. Their skills and expertise make them valuable assets in various industries.