Hotel and Motel Managers play a crucial role in organising and overseeing the operations of hotels and motels to ensure the provision of guest accommodation, meals, and other services. They are responsible for managing various aspects of the establishment to ensure a smooth and pleasant experience for guests.

Indicative Skill Level:

The skill level required for most occupations in this unit group is commensurate with the qualifications and experience outlined below:

In Australia:

• AQF Associate Degree, Advanced Diploma, or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

In some instances, at least three years of relevant experience may substitute for the formal qualifications mentioned above. Additionally, certain positions may require relevant experience and/or on-the-job training in addition to the formal qualification. Registration or licensing may also be required in specific cases.

Tasks Include:

• Directing and overseeing reservation, reception, room service, and housekeeping activities
• Supervising security arrangements, garden and property maintenance
• Planning and supervising bar, restaurant, function, and conference activities
• Observing liquor, gaming, and other laws and regulations
• Assessing and reviewing customer satisfaction
• Overseeing accounting and purchasing activities
• Ensuring compliance with occupational health and safety regulations
• Providing guests with local tourism information and arranging tours and transportation, if required

Occupation: 141311 Hotel or Motel Manager

Alternative Titles:

• Hotelier
• Publican

A Hotel or Motel Manager organises and controls the operations of a hotel or motel, ensuring the provision of guest accommodation, meals, and other services. The role may require registration or licensing, depending on the specific circumstances.

Skill Level: 2

Specialisations:

• Duty Manager (Hotel)
• Resort Manager

In summary, Hotel and Motel Managers are responsible for managing and overseeing the various aspects of hotel and motel operations, ensuring the satisfaction and comfort of guests. Their skills and qualifications are essential in maintaining the smooth functioning of these establishments.