ICT Sales Professionals (ANZSCO 2252) are responsible for managing client accounts and representing companies in selling a range of computer hardware, software, and other ICT goods and services to industrial, business, professional, and other organizations.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with a bachelor's degree or higher qualification. However, at least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

Tasks Include:

• Compiling lists of prospective client businesses using trade directories and other sources
• Acquiring and updating knowledge of employer's and competitors' goods and services, and market conditions
• Visiting regular and prospective client businesses to establish and act on selling opportunities
• Assessing customers' needs and explaining the goods and services which meet their needs
• Promoting employers' ICT goods and services to existing and prospective clients
• Quoting and negotiating prices and credit terms, and completing contracts and recording orders
• Arranging delivery of goods, installation of equipment, and the provision of services
• Reporting to sales management on sales made and the marketability of ICT goods and services
• Following up with clients to ensure satisfaction with ICT goods and services purchased, arranging modifications, and resolving any problems arising
• Preparing sales reports, and maintaining and submitting records of business expenses incurred

Occupations:

• 225211 ICT Account Manager
• 225212 ICT Business Development Manager
• 225213 ICT Sales Representative

225211 ICT Account Manager

An ICT Account Manager is responsible for managing the sale of computer hardware, software, and services to existing account clients. They also identify further sales opportunities within these accounts, build new account clients, manage customer satisfaction and retention, and coordinate the preparation and presentation of ICT sales proposals and tenders. (Skill Level: 1)

225212 ICT Business Development Manager

An ICT Business Development Manager identifies and generates new ICT business opportunities to further improve market share and awareness. They gain an understanding of customers' ICT needs and promote goods and services to these customers. They may also manage some key customer accounts. (Skill Level: 1)

225213 ICT Sales Representative

An ICT Sales Representative develops and converts sales opportunities into sales of computer hardware, software, and ICT services. (Skill Level: 1)