Hotel Service Managers, also known as Hotel Service Supervisors, are responsible for supervising and coordinating the activities of hotel service workers. They play a crucial role in ensuring the smooth operation of hotels and providing excellent customer service.

Indicative Skill Level:

Hotel Service Managers typically have a level of skill commensurate with the qualifications and experience outlined below:

In Australia:

• AQF Associate Degree, Advanced Diploma, or Diploma
• At least three years of relevant experience (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma
• At least three years of relevant experience (ANZSCO Skill Level 2)

In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

• Determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters, and Doorpersons.
• Confering with managers to coordinate activities with other organizational units.
• Maintaining attendance records and rosters.
• Explaining and enforcing safety regulations.
• Overseeing the work of the unit and suggesting improvements and changes.
• Confering with workers to resolve grievances.
• May perform front office and hotel reception duties.

Occupation: Hotel Service Manager (ANZSCO 4314)

The occupation within the Hotel Service Manager unit group is classified as 431411 Hotel Service Manager. Hotel Service Managers are skilled professionals who oversee the operations of hotel service workers to ensure efficiency and customer satisfaction.

Alternative Title: Hotel Service Supervisor

Hotel Service Managers may also be referred to as Hotel Service Supervisors. Regardless of the title, their main responsibility is to supervise and coordinate the activities of hotel service workers.

Skill Level: 2

Hotel Service Managers are considered to have a Skill Level of 2, indicating that they possess a moderate level of skill and expertise in their field.

Specializations:

• Front Office Manager (Hotel)
• Head Housekeeper
• Head Porter (Hotel)
• Hotel Concierge
• Hotel Office Manager

Hotel Service Managers may specialize in various roles within the hotel industry, such as Front Office Manager, Head Housekeeper, Head Porter, Hotel Concierge, or Hotel Office Manager.

Overall, Hotel Service Managers play a vital role in the smooth operation of hotels, ensuring that guests receive exceptional service and that the hotel functions efficiently.