Receptionists play a crucial role in receiving and welcoming visitors, patients, guests, and clients, while also responding to inquiries and requests. This occupation includes Medical Secretaries who are part of the unit group under Occupation 542114 Medical Receptionist.

Indicative Skill Level:

Most occupations in this unit group require a level of skill that aligns with the qualifications and experience outlined below:

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

It is important to note that relevant experience of at least one year may substitute for the formal qualifications mentioned above. In some cases, additional on-the-job training and/or relevant experience may be required alongside the formal qualification.

Tasks Include:

• Greeting and welcoming visitors, and directing them to the appropriate person
• Arranging and recording details of appointments
• Answering inquiries and providing information on the goods, services, and activities of the organization
• Answering, connecting, and transferring telephone calls
• Receiving and resolving complaints from clients and the public
• Receiving and distributing correspondence, facsimile messages, and deliveries
• Maintaining the reception area
• Advising on and arranging reservations and accommodation
• May perform other clerical tasks such as word processing, data entry, filing, mail dispatch, and photocopying

Occupations:

• 542111 Receptionist (General)
• 542112 Admissions Clerk
• 542113 Hotel or Motel Receptionist
• 542114 Medical Receptionist

542111 Receptionist (General)

A Receptionist (General) greets clients and visitors, and responds to personal, telephone, email, and written inquiries and requests.

Skill Level: 4

542112 Admissions Clerk (Hospital Ward Clerk)

An Admissions Clerk, also known as a Hospital Ward Clerk, records and processes information required for the admission and discharge of hospital patients, while also responding to telephone inquiries.

Skill Level: 4

542113 Hotel or Motel Receptionist

A Hotel or Motel Receptionist greets and checks in guests, ensuring their needs are met upon arrival and throughout their stay.

Skill Level: 4

542114 Medical Receptionist

A Medical Receptionist greets patients and other clients in health facilities such as clinics, practices, centers, or surgeries, and responds to personal, telephone, and written inquiries and requests.

Skill Level: 4