Clerical and Office Support Workers (ANZSCO 561) play a vital role in supporting the smooth operation of organizations by performing a range of routine clerical and administrative tasks. These workers are essential in maintaining the efficiency and productivity of various industries.

Indicative Skill Level:

Most occupations within the Clerical and Office Support Workers category require a level of skill that aligns with the qualifications outlined below.

In Australia:

• AQF Certificate I or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification or compulsory secondary education (ANZSCO Skill Level 5)

While some occupations may require a short period of on-the-job training, others may not necessitate any formal qualification or training.

Tasks Include:

• Recording and entering bets, debiting credit and bank accounts electronically, and receiving cash
• Sorting documents, mail, and parcels, and delivering items to customers
• Recording and updating information in record management systems
• Conducting interviews for surveys and market research to gather information and attitudes
• Connecting, holding, and transferring telephone calls, and providing telephone service information
• Receiving advertising copy and entering text and other details
• Reading meters

Subcategories:

• 5611 Betting Clerks
• 5612 Couriers and Postal Deliverers
• 5613 Filing and Registry Clerks
• 5614 Mail Sorters
• 5615 Survey Interviewers
• 5616 Switchboard Operators
• 5619 Other Clerical and Office Support Workers

Each subcategory within the Clerical and Office Support Workers occupation contributes to the smooth functioning of specific tasks and responsibilities. Whether it's managing bets, delivering important documents, or assisting with telephone services, these workers are essential in ensuring the efficient operation of organizations across various sectors.

By employing Clerical and Office Support Workers, organizations can benefit from their expertise in maintaining records, facilitating communication, and providing essential administrative support. These workers contribute to the overall effectiveness and productivity of businesses, making them invaluable assets in the workplace.

If you are considering a career in Clerical and Office Support, it is important to note the skill level and qualifications required for each specific occupation within this category. By gaining the necessary skills and qualifications, you can enhance your prospects in securing a rewarding position within this field.

With their crucial role in supporting organizations, Clerical and Office Support Workers are an integral part of Australia's workforce. Their contributions ensure the smooth operation of businesses across various industries, making them vital to the success and growth of the economy.