Clerical and Administrative Workers (ANZSCO 5)

Clerical and Administrative Workers provide support to Managers, Professionals and organisations by organising, storing, manipulating and retrieving information.

Indicative Skill Level:

Most occupations in this major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or
• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2); or
• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

Tasks Include:

• administering contracts, programs and projects
• setting, reviewing and controlling office functions
• performing clerical, secretarial, organisational and other administrative functions
• entering, processing and editing text and data
• greeting clients and visitors, and responding to inquiries and requests for information
• producing, recording and evaluating financial, production, stock and statistical information
• receiving, processing and sending mail, documents and information

Subcategories

• 51 Office Managers and Program Administrators
• 52 Personal Assistants and Secretaries
• 53 General Clerical Workers
• 54 Inquiry Clerks and Receptionists
• 55 Numerical Clerks
• 56 Clerical and Office Support Workers
• 59 Other Clerical and Administrative Workers